Help & Support
SEIONA® App FAQ
Click on a question below to reveal the answer.
◆ Is the SEIONA app really free?▾
Yes. The SEIONA app is free to download and includes mobile features like geofencing, location tracking, screen time management, family profiles, and activity reports. SEIONA Fortress and network-level filtering require the JEXtream FX20 Router.
◆ Does the app work without the JEXtream router?▾
Absolutely. The app works on its own for mobile parental controls like geofencing, location tracking, screen time, and reports. To get SEIONA Fortress, whole-home filtering, and router-level blocking, you must pair it with the JEXtream FX20 Router.
◆ What devices is the app compatible with?▾
SEIONA is available for both iOS (iPhone and iPad) and Android devices. Download from the App Store or Google Play Store. The app works best on iOS 13+ and Android 8.0+.
◆ Can I manage multiple children with one account?▾
Yes. You can create individual profiles for each child with customized rules and schedules. The standalone app supports up to 3 profiles, while the FX20 Router bundle includes expanded home-network protection and more advanced controls.
◆ How do I set up geofencing?▾
Open the app, go to the Geofencing section, and tap "Add Safe Zone." You can select a location on the map or use your current location. Set the radius and choose when you want to receive alerts.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article